Terms of Service

Effective date: 25 April 2026 · Last updated: 25 April 2026

1. Acceptance of these terms

By creating a Zoomie account, connecting a channel (WhatsApp, Instagram, Messenger, or Gmail), or otherwise using the Zoomie service ("Service"), the hotel and the individual acting on its behalf agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. The Service

Zoomie is a hotel CRM and guest-communication platform that consolidates messages from multiple channels into a single workspace, drafts replies using AI (Anthropic Claude with OpenAI as a fallback), creates operational tasks for staff, and integrates with property management systems such as Cloudbeds. Features evolve over time and may be added, modified, or discontinued.

3. Provider

The Service is operated by [Owner Name], a sole proprietor based in [City, Country] ("we", "us", "Zoomie"). Once Zoomie is incorporated as a company, these Terms will be updated to reflect the legal entity and registered address.

4. Eligibility and accounts

• You must be at least 18 years old and legally able to enter into contracts.
• You must represent a hotel, hostel, or short-term rental property that you are authorised to act on behalf of.
• You are responsible for all activity under your account and for keeping credentials secure.
• Multi-factor authentication is enforced; do not share your account.

5. Hotel responsibilities for guest data

The hotel is the data controller for guest personal data it provides to or receives through Zoomie. Zoomie acts as a data processor on the hotel's behalf. The hotel warrants that:

• It has a lawful basis to share guest contact details with Zoomie and its sub-processors.
• It has provided guests with appropriate notices and obtained consents where required.
• It will respond to guest data-subject requests; Zoomie will assist as a processor.

6. Connected Gmail account

When the hotel connects a Google Workspace or Gmail account, the hotel authorises Zoomie to access that mailbox under the gmail.readonly and gmail.send scopes for the sole purpose of operating the Service. The hotel may revoke this access at any time by disconnecting in Zoomie or via myaccount.google.com/permissions. The hotel warrants it has authority to grant Zoomie access to that mailbox.

7. Acceptable use

You agree not to:

• Send spam or unsolicited bulk messages, or violate Meta's WhatsApp/Instagram/Messenger policies, Google's Gmail policies, or applicable telecom regulations.
• Use the Service for illegal, harmful, deceptive, or infringing content.
• Use the AI assistant to generate harmful, defamatory, or misleading content.
• Reverse-engineer, scrape, or attempt to gain unauthorised access to the Service.
• Resell or sublicense the Service without our written consent.

8. AI output

AI-generated drafts, summaries, and task suggestions are provided as suggestions only. The hotel is responsible for reviewing and approving any message sent to a guest, and for the accuracy of information communicated. Zoomie does not guarantee the correctness, completeness, or suitability of AI output.

9. Fees and payment

Zoomie is currently in beta. Pricing tiers, billing cadence, and refund terms will be published here before any fees are charged. Hotels using Zoomie during beta will be given at least 30 days' notice before paid plans take effect.

10. Third-party services

The Service integrates with third parties including Meta (WhatsApp, Instagram, Messenger), Google (Gmail API), Cloudbeds, Anthropic, OpenAI, Cloudflare, Render, and Sentry. Use of those services is governed by their respective terms. Zoomie is not responsible for outages, changes, or actions of third-party services.

11. Intellectual property

• Zoomie owns the Service, including all software, designs, and trademarks.
• The hotel retains ownership of its data (guest records, messages, knowledge base).
• The hotel grants Zoomie a worldwide, non-exclusive licence to process its data solely to provide the Service.

12. Confidentiality

Each party will protect the other's non-public information with at least the same care it uses for its own confidential information, and will not disclose it except to provide the Service or as required by law.

13. Warranty disclaimer

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory. During beta there is no uptime SLA.

14. Limitation of liability

To the maximum extent permitted by law, Zoomie's aggregate liability for any claim arising out of or relating to the Service is limited to the greater of (a) the fees paid by the hotel in the 12 months preceding the event giving rise to the claim, or (b) USD 100. Zoomie will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill.

15. Indemnification

The hotel will indemnify and hold Zoomie harmless from claims arising out of (a) the hotel's misuse of the Service, (b) breach of these Terms, or (c) violation of guest data-protection rights for which the hotel is the controller.

16. Termination

• The hotel may close its account at any time by emailing [email protected].
• Zoomie may suspend or terminate access for material breach of these Terms or applicable law, with notice where reasonable.
• On termination, personal data is deleted within 30 days, subject to legal retention requirements.

17. Modifications

We may update these Terms as the Service evolves. Material changes will be notified to hotel admins by email at least 30 days before they take effect. Continued use of the Service after that period constitutes acceptance.

18. Governing law and disputes

These Terms are governed by the laws of Thailand (to be reconfirmed on incorporation; may change to Singapore if Zoomie is incorporated there), without regard to conflict-of-laws principles. The parties will attempt in good faith to resolve disputes informally before commencing proceedings.

19. Contact

Questions about these Terms? Email [email protected].