Data Deletion Request

Effective date: 10 May 2026 · Last updated: 10 May 2026

This page describes how to request deletion of your personal data from Zoomie. It is a companion to our Privacy Policy, which explains what data we collect and how it is used.

Who this applies to

• Hotel staff (Zoomie account holders): people who have signed in to a Zoomie hotel dashboard.
• Hotel guests: people whose conversations with a hotel are processed by Zoomie on the hotel's behalf, including messages exchanged via WhatsApp, Instagram Direct, Facebook Messenger, or email.

Where you reach Zoomie via Meta's Login with Instagram or Login with Facebook flows, this is also the public data-deletion-instructions page Meta requires for our Meta App.

How to submit a request

Email [email protected] from the address associated with your account or from the channel the data was collected on (or have the hotel that services you contact us on your behalf).

Please include:

• Subject line: Data deletion request.
• The channel(s) the data was collected on (WhatsApp, Instagram, Messenger, email).
• The identifier(s) we hold for you on those channels — e.g. the WhatsApp phone number, Instagram username or user ID, Facebook Page-Scoped ID, or email address.
• The name of the hotel you have been in contact with, if known.
• Whether you want full deletion or deletion limited to specific channels or date ranges.

We will reply to confirm receipt within 5 business days and will normally complete the deletion within 30 days, unless retention is required by law (for example, financial records). If we cannot identify the records you are referring to we will reach out for clarification before closing the request.

What gets deleted

On confirmed deletion, Zoomie removes:

• Your name, contact identifiers (phone, email, IG user ID, FB PSID), and any notes the hotel recorded against your guest profile.
• Conversation history exchanged via the listed channels, including text and image attachments stored in our object store.
• Any tasks (housekeeping, service bookings, requests) created from your conversations.
• OAuth tokens for hotel-connected mailboxes are unaffected by guest deletion requests; they are removed when a hotel disconnects the account.

Diagnostic logs (raw webhook payloads) are retained for at most 14 days and are pruned by an automated job; we do not delete them on request as they are short-lived and used solely for debugging.

Self-service for hotel staff

Hotel staff can edit or delete their own profile, guest records, and connected channels directly from the Zoomie dashboard. To disconnect a Gmail integration go to Settings → Email → Disconnect, or revoke at myaccount.google.com/permissions. To disconnect Instagram or Facebook Messenger go to Settings → Channels → Disconnect; Zoomie will also unsubscribe its app from Meta-side webhook delivery for that account.

Questions

Email [email protected]. See our Privacy Policy for the full picture of what data we process and why.